Policy | Past Forward Tours

Terms and Conditions: Past Forward Tours

Last updated: July 2026

These terms apply to all bookings made through our website and through authorised booking platforms (such as Viator and GetYourGuide). By booking a tour with Past Forward Tours, you agree to the terms below. Please read them before you book.

Past Forward Tours is a trade name of Phthalo, registered with the Dutch KVK under number 42109275, Amsterdam, the Netherlands.

1. Booking Procedures

All bookings must be made through our official website or an authorised booking platform.
The person making the booking must be at least 18 years old and is responsible for everyone in their party, including any minors.
Payment is made in full at the time of booking, in euros. Prices include VAT where applicable.
Payments are processed securely by our third-party booking provider. We never see or store your card details.
After booking you will receive a confirmation by email with the exact meeting point, start time, and a way to contact us on the day.

2. Cancellation and Rescheduling Policy

You may cancel or reschedule free of charge up to 24 hours before your tour's start time, for a full refund or a new date of your choice (subject to availability).
Cancellations made within 24 hours of the start time, and no-shows, are non-refundable.
To cancel or reschedule, use the link in your confirmation email or contact us directly at [email].
Refunds are issued to your original payment method and may take several business days to appear, depending on your bank or payment provider.
Bookings made through a third-party platform (Viator, GetYourGuide, etc.) are also subject to that platform's own cancellation terms.

3. Cancellation by Us

Very occasionally we may need to cancel a tour, for example due to guide illness, extreme weather (see section 4), or other circumstances beyond our control. If we cancel a tour, you will always be offered a full refund or a free reschedule to another date. We will notify you as early as possible using the contact details from your booking.

Because our tours are led by a small team, we ask for your understanding in the rare event of a last-minute cancellation due to illness. We will always make it right with a refund or a new date.

4. Weather Conditions

Our tours run rain or shine. Amsterdam weather is changeable, and a bit of drizzle is part of the experience. Light or moderate rain, wind, or cold does not cancel a tour. We recommend checking the forecast and bringing a rain jacket and/or umbrella and comfortable, weatherproof footwear.

We will only cancel for weather when conditions are genuinely unsafe. To keep this clear and fair, we use an objective standard: if the KNMI (Royal Netherlands Meteorological Institute) issues a Code Red weather alert for the Amsterdam region covering your tour time, we will cancel and offer you a full refund or a free reschedule. Ordinary rain, snow, heat, or wind that does not reach Code Red is not a reason for cancellation and does not qualify for a refund outside the standard policy in section 2.

Where safe to do so, we may adjust the route to make use of more sheltered spots during poor weather.

5. External Factors

We are not responsible for delays, disruptions, or cancellations caused by circumstances beyond our reasonable control. These include, but are not limited to: public transport strikes, road or bridge closures, demonstrations or public events on the route, city or government restrictions, accidents, pandemics, or other acts of God. Where such circumstances force us to cancel, section 3 applies. Where they affect only your ability to attend, section 2 applies.

6. Arrival and Timing

Please arrive at the meeting point at least 5 minutes before the start time. The exact location is in your confirmation email.
Tours depart on time. If you arrive after the tour has left, we are unfortunately unable to offer a refund, as your place was held and the group has already begun.
If you cannot find the group, contact us immediately using the number in your confirmation and we will do our best to help you join.

7. Safety and Conduct

Our tours take place on foot in a busy historic city with canals, cobbled streets, bicycles, and traffic. You take part at your own risk and are responsible for your own personal safety at all times.
Please pay attention when crossing roads, watch for cyclists, and be aware of uneven paving, steps, and other hazards.
Please tell us before booking if anyone in your party has reduced mobility or specific access needs, so we can advise honestly on suitability. Our route involves a bit over 2 km of walking for approximately +/- 2 hours, much of it on cobblestones, and is not fully wheelchair accessible.
We may refuse participation, without refund, to anyone who is visibly under the influence of alcohol or drugs, or whose behaviour puts the safety or enjoyment of the group at risk.
Children are welcome when accompanied by a responsible adult who supervises them throughout.

8. Liability Clause

To the extent permitted by Dutch law, Past Forward Tours is not liable for personal injury, loss, theft, or damage to personal property occurring during a tour, except where caused by our own intent or gross negligence. We are not liable for indirect or consequential damages of any kind. We strongly recommend that all participants hold their own travel and personal insurance. Remember that like any busy capital city, Amsterdam is home to skilled pickpockets.

Nothing in these terms limits any liability that cannot be limited under Dutch law.

9. Photography Rights

We may occasionally take photos or short videos during tours for promotional use. If you would prefer not to appear, simply let your guide know at the start and we will respect that. If a guide asks to feature you specifically, we will always ask your permission first.

For picture-taking etiquette in Amsterdam, consult our FAQ page.

10. Intellectual Property

The content of our tours, including the routes, narratives, scripts, stories, and all written and visual material on our website, is the original work and intellectual property of Past Forward Tours. It may not be recorded for commercial use, reproduced, or resold without our written permission. You are of course very welcome to take personal photos and share your own experience.

We collect only the personal information needed to process your booking and communicate with you about your tour, and we handle it in line with the GDPR. We do not sell your data.

11. Privacy & GDPR

12. Governing Law

These terms are governed by Dutch law. Any disputes will be handled by the competent court in the Netherlands.

Questions before you book? We're happy to help.

Payment Security

Your payment details are never stored by us. All transactions are encrypted and managed by Stripe, our secure third-party financial service provider.

Rescheduling Terms

Rescheduling is subject to availability. If you wish to change your date, please do so at least 24 hours before your original tour time.

Third Party Bookings

Bookings made through Viator or GetYourGuide are subject to those platforms' specific terms alongside our standard operating procedures.

Route Adjustments

Guides may adjust the walking route during poor weather to ensure guest comfort, utilizing sheltered spots throughout the city whenever safe.

No-Show Policy

Since places are limited and held specifically for you, no-shows will not be refunded. Please ensure you allow enough time for local transport.

Alcohol and Drugs

We reserve the right to refuse participation to anyone under the influence of substances that may compromise the safety of the walking group.

Registration Details

Past Forward Tours is a trade name of Phthalo, registered with the Dutch KVK under number 42109275, Amsterdam, the Netherlands.

User Acknowledgement

By finalizing your booking, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety.

Personal Property

Guests are responsible for their belongings. Past Forward Tours accepts no responsibility for items lost or stolen during your time with us.

Language of Terms

The original version of these terms is in English. In the event of a dispute, the English version shall prevail over any other translations.

Right of Withdrawal

Please note that EU right of withdrawal does not apply to dated leisure services; therefore, our 24-hour cancellation policy is final.